PRIVACY POLICY

Detailed herein the privacy policy of our website. “We” and “us” are used to refer to our company.
The policy shall clarify what personal data we collect and the reason we collect it. Your data is always treated in compliance with applicable laws of data protection in the United Kingdom. We do not sell, lease, or rent your information to third parties.
By accessing and using this website, you’re agreeing to be bound by this policy.

 

Data Controller

This website is owned and operated by Arispada Ltd, a company registered in England and Wales.
Company registration number: 13656515
Registered address:

Kemp House

152-160 City Road

London

EC1V 2NX

United Kingdom

Email: info@arispada.co.uk

We are the controller of the data you submit to us. You’re welcome to contact us for questions or concerns.

 

Data Collection

During your visit to our website, we collect data you share with us such as:

  • Your contact details such as name, address, email, phone number.

  • Your debit / credit card details (processed by our payment gateway).

Other data are collected automatically such as:

  • IP or MAC address

  • Geographic information

  • Browser type

  • User patterns and behavior data such as duration of visit and products viewed.
     

This data is collected in the form of anonymous statistics by using cookies and similar technologies on our website. Furthermore, by interacting with our posts at social media platforms we will be able to access your profile and see personal information.
 

Purpose of Data Collection

The data collected are used for:

  • Processing and fulfilling your orders

  • Receipt of your payments

  • Processing your requests such as returns and refunds

  • Responding to your enquiries

  • Improving our website performance

  • Sending product promotions / offers if you opted in our newsletters (you can opt-out by clicking unsubscribe at the bottom of every newsletter sent)

  • Internal analysis of customer behavior and measuring customer satisfaction.

 

Sharing Your Data

We permit third parties to process information necessary for our services, and we may disclose the personal information we process to third parties for business purposes. The third parties we work with are contractually required to comply with adequate privacy, confidentiality, and security requirements. For example, your data is shared with:

  • Logistics and shipping companies to process and deliver your order.

  • Payment processor to receive your payment.

  • Email marketing provider to maintain newsletters subscribers and to distribute marketing materials.

  • Cloud solutions and software providers to host and store data.

 

Third parties are not allowed to use personal data for their own purposes and they’re only permitted to process these data for the purposes described here in accordance with our instructions. The statistical data we collect is a form of Aggregated Data which is not considered personal data in law as this data doesn’t personally identify you. Such statistical data may be shared with third parties to improve our marketing campaigns or other purposes. Finally, your data may be disclosed if required by governmental decision.


Third-Party Websites

Our website may contain links to other websites. We’ve no control over those sites and you’re advised to check their privacy policy.

 

Data Storage

Your data is stored in data centers provided by our cloud solutions providers. Some data centers are located outside of United Kingdom. However, these other jurisdictions in which the data centers are located are deemed by the European Commission to provide an adequate level of personal data protection. If we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data that applies within the EEA.

 

Data Retention

By placing an order on our website, we are obliged by law to keep your personal data for at least seven years.

 

Cookies

We use cookies on this website. A cookie is a small piece of data sent from a webpage and stored in a user’s web browser, mobile phone, tablet or other device while the user is browsing that webpage.
A cookie can help us to recognize your device the next time you visit the webpage so that it improves your shopping experience, such as holding items in your shopping cart, remember your language settings, provide you with access to certain functions on the webpage and/or register your surf patterns. Cookies do not contain any personally identifiable information such as your name, address or any financial information. There are other technologies such as pixel tags, web storage and other similar files and technologies that may carry the same functions as cookies. We use the term “cookies” for cookies and all such similar technologies. We use both persistent cookies and session cookies. Whereas persistent cookies remain on your computer for a longer period of time, session cookies are automatically deleted when the browser window is closed. 
We use the following cookies for the purposes set out below:

1- Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided

2- Functionality Cookies

These cookies enhance the functionality of our website. For example, when you continue to use or come back to the webpage, the site will be provided as you have previously requested, e.g. remembering your customization and preferences of the webpage.

3- Analytical Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. All information these cookies collect is aggregated and therefore anonymous.

4- Marketing Cookies

These cookies allow us to optimize our marketing campaigns and offer you products that are more relevant to your interests.

By using this website you accept that we use cookies. You can opt to disable cookies by configuring cookies settings in your web browser and the cookies banner that appears when you visit our website. Please note that if you choose to block cookies, certain functionalities may be affected.

 

Your Rights

You are entitled, in accordance with applicable data protection laws, to:

  • Delete: Erasure (“right to be forgotten”) of personal data we have collected about you

  • Access the personal data we have collected about you, as well as other information about our data processing practices

  • Rectify, correct, update, or complement inaccurate or incomplete personal data we have about you

  • Restrict the way we process your personal data

  • Withdraw your consent to process your personal data

  • Object to our processing of your personal data based on legitimate interest

  • Obtain a portable copy of your personal data

  • Lodge a Complaint with a supervisory authority if you believe that your personal data is processed in violation of applicable data protection legislation.

 

To exercise any of your rights, or to raise any other questions, concerns, or complaints about our privacy practices, please contact us